Saikat Chatterjee (Manager HR – South East & South West Asia, InterContinental Hotels Group) ideates initiatives such as leaders’ lounge and e-learning.
IHG (InterContinental Hotels Group) feels that making HR leaders responsible and accountable for people and business issues is done to position them as business partners.
IHG is not just a hotel business providing rooms – we are a people business, providing unique experiences for our guests. Over the last four to five years, IHG has earned a strong reputation for our people practices.
We are investing in e-learning, and have so far got 150 online courses, from strategic management to languages. Our graduate programmes identify the best management trainees to kick-start their career with us.
A vision of becoming one of the best companies makes us value employee engagement, so our employer brand aims at creating an environment that respects our people. A key thing to engagement is growth opportunity. The emphasis is on building a coaching culture. This goes beyond workshops or training classes – it is about ensuring continuity of experience and exposure to get our next generation of leaders up to par.
Our Leaders Lounge is an award-winning site for communicating with our senior managers online. Through this virtual community, we are able to keep our managers informed about key issues and challenges for our business, and include input from external business thinkers.
There are a few pillars that form the culture at IHG. First, the Right Environment, which celebrates talent; not only recognises them for their roles within the company, but also their passions outside work. This is known as Room to be Yourself, where our employees are encouraged to bring the same passion for their hobbies to work. We capture their photographs and use these in recruitment ads as well as internally. We ensure that our new hires are given a proper on-boarding (room for a great start), the right training and opportunities to improve themselves (room to grow), engaging our people to our brands (room to be involved), and rewarding our people (room for you). Second, the Right Behaviour that defines who we are. Organisations do not create values – people do. Our core values begin from ground up – we ask our people what mattered to them, and these values became what we now call our Winning Ways. Third, On the Right Track, we conduct regular employee engagement surveys. We take the results seriously, implementing action plans and having regular focus groups.
At IHG, we value our people and are committed to create an environment where everyone can be successful. Our compensation and benefits are best-in-class not just within the hospitality industry but even outside, as it syncs well with our ambition of becoming one of the best companies.